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  • Step 1. Don’t panic
  • Step 2. Read your receipt – dispensed amount OR reversal?
  • Step 3. Does the receipt indicate a dispensed amount - YES, NO or “No Receipt”

IF YES Check your bank account 24 hours post the transaction – sometimes “your bank” takes a few days of processing reversal communications.

IF NO this means the ATM has not deducted the funds.

WE can approve claims within a few hours of “your bank” contacting us.
100% Guaranteed refund.

No on the spot refunds will be given by the ATM Site Owner as a Bank Claim must be processed.


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