The answer is probably 'yes'. ATMs are located in almost every location that is visited by the public including service stations, convenience stores, supermarkets, bottle shops, pharmacies, bars, and clubs, cinemas, motels and resorts, entertainment venues, restaurants, retail stores and other venues.
We will do a full site survey for you, including who else may have an ATM in your vicinity or industry close by.
90% of problems can be rectified through our technical support centre – just call us on 1300 ATM HELP. If we can’t fix it over the phone, Complete ATM Services will guarantee you will be back up and running within 24 hours on a week day, or 48 hours if your fault occurs on the weekend, depending on your location.
Your customers will be charged an ATM usage fee and any foreign ATM transaction fee their bank may charge.
If you have around 250 transactions a month, you should cover the cost of the equipment. Any transactions after this and your ATM machine will become profitable for you - as well as being a value added service for your customers.
Complete ATM Services Switch (acquiring bank) processes the transactions at 6pm EST at the close of the day. The funds are then sent to your nominated bank account. Depending on your bank, the funds will either appear the following business day, or the day after. Talk to your bank to find out what their process times are. Or, contact us for more information. If you bank with our acquirer, (Indue) you could get your money back the same night.
Your plant and equipment insurance should be enough to cover the replacement value of the ATM should it be stolen, damaged or destroyed.
You fill the ATM with the cash from your business. This is the simplest and most effective way to operate an in-store ATM, where you use your own cash to fill the machine. You only need to put in as much as you need for a single day's transactions. Therefore the amount of cash inside your ATM is generally quite low. The amount withdrawn by your customers is automatically transferred to your nominated bank account, saving you trips to the bank, and expensive cash deposit fees, and remember, you are still being paid for every transaction.
In this manner, you are able to effectively recycle cash through your ATM as up to 50% of withdrawn cash will be spent on your premises.
From a security perspective, you don’t have to leave your premises to deposit your cash at the bank, you can now fill your ATMs safe in the security of your own premises.
At the close of business, you simply remove the cash canisters from the ATM machine and place them in your night safe, just as you currently do with cash from the register.
Finally you simply leave the safe door of the ATM open overnight, much like you may already leave cash register drawers open to show would be thieves it is empty.
All Australian debit & credit cards are accepted. Visa and Mastercard are all accepted.
A busy place with good lighting is the ideal place for your ATM. It should be inside the premises but somewhere where it can attract as many customers as possible. It is best to have your ATM near staff so as to make your customers feel safe when using it. Complete ATM Services can help you decide on the best place to locate your ATM.
If the problem relates to their account, simply advise the customer that they need to contact their bank and the problem will be resolved. If the problem relates to the ATM machine itself, simply contact our Customer Call Centre and one of representatives will gladly assist you.